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Help



Introduction

1. How can I register a user account?

1.1. Input of company data
1.1.1 Company name

1.2. Input of user data
1.2.1. Username
1.2.2. Trading licence

1.3. Confirmation of the registration data

2. How can I request a new password?

3. How can I find an Object?

3.1. Current offers
3.1.1. Search in "current offers“
3.1.2. Condition categories

3.2. Advanced search
3.3. Search template

4. How can I purchase an object?

4.1. Auction
4.2. Buy it now
4.3. Open Offer
4.4. Bid step
4.5. Fix Price

5. Other tips

5.1. Watch an offer
5.2. View your bid list
5.3. View your purchased objects

6. Administration

6.1. My company
6.2. Locations
6.3. Users
6.3.1 User without a trading licence
6.3.2 User with a trading licence
6.3.3 Location manager
6.3.4 Company manager
6.3.5 Information about user activity
6.4. My user account


Introduction

Help for using the partner auction-platform.
Here you'll find tips how to use the platform and purchase objects.

The navigation on the platform is quite simple: on the left side you can use the navigation menu, which is separated into two parts: „Purchase" (with all steps to purchase an object) and „Administration". Each section can be opend by clicking on [+] and closed by clicking on [-].

All lists contain a checkbox on the left side and an action box at the bottom of the page. With the checkboxes you can select multiple objects and complete an action for all of them.


1. How can I register a user account?

Click on the navigation-link „Register". There are 3 steps to register:

1.1. Input of company data

The bold fields must be filled, all other fields are optional.

1.1.1 Company name

Please enter the complet, legal name of your company e.g. „Miller Ltd.".

1.2. Input of user data

1.2.1. Username

Choose a name which you want to use to login to the platform e.g. "miller-123" or your email address.

1.2.2. Trading licence

Users with a trading licence can place bids on offers. Therefore you must have the right to complete this action for your company.
Users without a trading licence (e.g. assistants) can view and search objects, but they aren't able to place bids or purchase objects.

1.3. Confirmation of the registration data

You will see a summary of your data and have to accept the terms and conditions. Then please follow the instructions.


2. How can I request a new password?

In case you forgot your password, you can request a new one in the link „New password".
Enter your username and the email address used for your user account. After you save you will receive an email with a new (randomly generated) password.
Please change this password after you login in the navigation section "Administration / My user account".


3. How can I find an Object?

3.1. Current offers

3.1.1. Search in "current offers“

In the navigation section "Purchase", you can click on „current Offers" to view the objects up for sale.
- You can use the search function, to find a specific brand, model, etc.
- You can also sort the list.
- When you click on an object in the list, you will see the detail view containing the description of the object and pictures.

3.1.2. Condition categories

There are different color codes which describe the condition of the object:
- 1 Dark-green: no damage
- 2 Light-green: good condition
- 3 Gelb: minor damages
- 4 Orange: bad condition
- 5 Rot: damaged/defect


3.2. Advanced search

In "Advanced search", you will be able to limit your search to a particular criteria. For instance, you can look for vehicles with a defined kilometer reading, registration date or any other option.

3.3. Search template

If you are often looking for articles with the same criteria, you can save those criteria and directly go to "Search parameters".
You can create and save a search parameter in the menu "Advanced Search" and in the field "save search under the following name". Give a title to your criteria and click on "search". You will receive an e-mail each time that an object with such criteria is online for sale.


4. How can I purchase an object?

To view the offers, click on „current offers" in the navigation section "Purchase". In the list you will see the objects which are for sale.
Click on the name or the image of the object to view its description, features, condition, pictures and sale conditions.
There are different sale types: Auction, Buy it now, Open Offer and Fix price.

4.1. Auction with automatic bid-agent

You place your personal maximum bid. This is the price your are willing to pay at most for this object. Nobody can see your maximum bid, neither the other bidders, nor the seller! Your maximum bid will automatically be compared to the other bidders bids.
The purchasing price is calculated by adding 1 bid step to the second best bid. You will only have to pay your maximum bid, if another bidder bids the same amount at a later time.
As soon as you have placed a bid above the start price, and you are the best bidder at the end of the acution, you are obligated to purchase the object.
If another bidder overbids you, you will be informed by email. To regain a chance to purchase the object you must place a higher bid.

Example:
The starting price of the object is € 5.000. The bid step is € 100.
A bidder (A) places a maximum bid of € 6.000. The seller will not see the bid amount. The current price remains € 5.000.
If a bidder (B) places a maximum bid of € 7.000, the current price will rise to € 6.100 (the second best bid € 6.000 + 1 bid step € 100).
Bidder A will receive an email notifying him, that he no longer is the best bidder and that the current price is € 6.100. The seller will still not see the new maximum bid of € 7.000.
If bidder B remains the best bidder until the end of the acution, he will purchase the object for € 6.100.

4.2. Buy it now

Some auctions my be offer with the option „Buy it now". If you are willing to pay this Buy it now amount for the object, you can click on the button "Buy it now". As soon as you confirm you decision with your password, you will have purchased the object for this price! Attention To purchase the object immediatley, you must click the button. Don't enter the amount in the bid field.
The Buy it now option disappears as soon as a bidder places a bid above the start price.

4.3. Open Offer

You can place your personal bid.
Only the seller will see your bid. The other users have no information about other bidders, or how high their bids are.
The seller has the possibility to accept or decline your bid at any time. You will be informed about his decision by email.

Example:
The seller offers an object for € 8.500.
Bidder A places a bid of € 8.810 for this object.
Bidder B places a bid of € 8.800 for the same object.
The seller can decide which bid he wants to accept/decline.

4.4. Bid step

The defined bid step must be respected.
If an object has a starting price of € 5.000,- and a bid step of € 100,- the next possible bid is € 5.100,-. A bid of € 5.090,- or € 5.105,- is not possible.

4.5. Fix price offer

An object has a fixed price, for which the seller is willing to sell it.
You have the possibility to purchase the object for this price. There are no bidding possibilities, as with the other sale types.
Simply click on "Buy it now" to purchase the object immediately for the defined price.

Example:
The seller offers an object for the fix price € 12.400,-
Bidder A cklicks on "Buy it now".
Therefore Bidder A immediately purchases the object for a price of € 12.400,-


5. Other tips

5.1. Watch an offer

If you are interested in a particular object you can "watch" it. Click the button "watch" in the detail view of an offer.
In the navigation section "watched offers" all offers are listed, which you chose to watch.

5.2. List of bids

In the "bid list" you can see all current offers on which you placed a bid.

5.3. View your purchased objects

In "purchased offers" you can see a list of all objects you have purchased.


6. Administration

6.1. My company

In "My company" the company manager can modify company data.

6.2. Locations

In "Locations" the company and location manager can modify location data and the company manager can add new locations.

6.3. Users

6.3.1 User without a trading licence

Is allowed to: Watch offers, save search tempaltes, edit his own user account (user data, change password, etc.). Change frequency of receiving "new objects online" emails.

6.3.2 User with a trading licence

Has the same rights as the user without a trading licence, but can additionally place bids and purchase objects.

6.3.3 Location manager

Has the same rights as the user with a trading licence, but can additionally add new users to his own location. Can also edit the users of his own location.

6.3.4 Company manager

Has the same rights as the location manager, but can additionally add new locations and modify company data.

6.3.5 Information about user activity

The location leader can administrate all his location's users in "Users".

In the user list you can see different information about your users:

- User account is active (green tick)
- User has a trading licence (green cash symbol)
- User is location manager (medal)
- Count of page hits in the last 90 days (page with green arrow)
- Count of logins in the last 90 days (key with arrow)
- Date of his last login (key)

If the location manager blocks a user, he will still be able to view the user details - this won't be deleted.
The location manager can add a new users by clicking on the button "add new user".

Important: The location manager can decide whether or not a user has a trading licence.

6.4. My user account

Every user can view and edit his own personal information and change his password.